Shipping Policy

At Sweetheart Surprises, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:

1. Shipping Times

• Processing Time: Orders are typically processed within 1-3 business days.

• Shipping Duration: Delivery times vary based on your location and selected shipping method. Standard shipping typically takes 5-10 business days.

2. Shipping Rates

• Shipping costs are calculated at checkout based on the shipping destination and package weight.

3. International Shipping

• We currently ship to select international locations. Please note that international orders may be subject to customs fees or import duties, which are the buyer's responsibility.

4. Order Tracking

• Once your order ships, you’ll receive an email with tracking information.

Returns Policy

At Sweetheart Surprises, we aim to make every purchase a satisfying experience. However, please note the following:

1. No Returns or Exchanges

• All sales are final. We do not accept returns or exchanges due to the nature of our products.

2. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery. We will review your request and provide a replacement if deemed necessary.